Clubs PSMT - Multiples Apis & devices affected due network issue on 2024-09-10 #886 – Incident details

The incident has been successfully resolved and is now closed.

Brief description of the problem:

We experienced an issue that affected system connectivity, causing disruptions in communication between critical services. This resulted in delays and failures in processing requests.

Actual state:

The issue has been identified and resolved. Connectivity between services has been restored, and systems are functioning as expected.

Root Cause:

The root cause appears to be related to a failure in an AWS tunnel, which caused intermittent network interruptions. This tunnel is responsible for securely routing traffic between services, and its malfunction led to the communication breakdown. Further investigation is ongoing to confirm the exact failure point within the tunnel configuration.

Our systems are back to normal operation. Thank you for your understanding and support throughout this process.

The system is stable but the situation is being actively monitored. We are closely watching for any potential impact and taking necessary measures. Further updates to follow. Thank you for your patience and understanding.