Clubs PSMT - Account signed up online and is not found in Elera on 2024-10-17 – Incident details

8702 - Portmore experiencing major outage

Account signed up online and is not found in Elera on 2024-10-17

Resolved
Operational
Started almost 2 years agoLasted about 21 hours

Affected

POS Elera

Degraded performance from 7:01 PM to 3:31 PM

Updates
  • Resolved
    UTC
    Resolved

    The incident has been successfully resolved and is now closed.

    Our systems are back to normal operation. Thank you for your understanding and support throughout this process.

  • Monitoring
    UTC
    Monitoring

    The system is stable but the situation is being actively monitored. We are closely watching for any potential impact and taking necessary measures. Further updates to follow. Thank you for your patience and understanding.

  • Investigating
    UTC
    Investigating

    We are currently investigating an incident affecting our systems, there was a problem with our CDC tool that failed to bring the information for account. Our team is actively working to identify and resolve the issue. Further updates to follow. Thank you for your patience.