Clubs PSMT - Notice history

8702 - Portmore experiencing major outage

Operational

6307 - Escuintla - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

6301 - Mira Flores - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

6303 - Pradera - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

6305 - San Cristobal - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

6304 - Fraijanes - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

6306 - Aranda - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025
Operational

6202 - Via Brasil - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

6205 - Brisas - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

6203 - El Dorado - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

6206 - Costa Verde - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

6204 - David - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

6207 - Veraguas - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

6208 - Metro Park - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025
Operational

6102 - Canasgordas - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

6110 - El Poblado - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

6104 - Pereira - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

6101 - Barranquilla Norte - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

6103 - Menga - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

6105 - Salitre - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

6106 - Las Americas - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

6107 - Chia - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

6108 - Usaquen - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

6109 - Floridablanca - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025
Operational

6408 - Liberia - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

6401-Zapote - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

6404 - Llorente - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

6402 - Escazu - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

6403 - Heredia - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

6405 - Alajuela - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

6406 - Tres Rios - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

6407 - Santa Ana - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025
Operational

8001 - Chaguanas - Operational

100% - uptime
Jan 2025 · 99.91%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

8004 - San Fernando - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

8002 - Port of Spain - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

8003 - Mausica - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025
Major outage

8701 - Kingston - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

7802 - Offsite Bakery - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

8702 - Portmore - Major outage

69% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 11.39%
Jan 2025
Feb 2025
Mar 2025
Operational

6603 - San Pedro Sula - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

6602 - Tegucigalpa - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

6604 - El Sauce - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025
Operational

8901 - Managua - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

8902 - Ctra. Masaya - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025
Operational

8101 - Virgin Islands - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025
Operational

6806 - Bolivar - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 99.91%
Jan 2025
Feb 2025
Mar 2025

6801 - Los Prados - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

6802 - Santiago - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

6805 - San Isidro - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

6804 - Arroyo Hondo - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025
Operational

6704 - Santa Ana - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

6702 - Metro Centre - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

6701 - Santa Elena - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

6703 - San Miguel - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025
Operational

8201 - Aruba - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025
Operational

8501 - Barbados - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

Agile Server App - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

Agile Server Database - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

POS Elera - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2025
Feb 2025
Mar 2025

Notice history

Mar 2025

POS 8702 down on 2025-03-04
  • Resolved
    Resolved

    The recent incident has been successfully resolved, and all affected systems are now back to normal operation.

    Thank you for your patience and understanding as we worked to resolve this issue. We appreciate your continued support and trust in our commitment to ensuring system reliability.

  • Monitoring
    Monitoring

    The system is currently stable, and we are actively monitoring the situation to ensure continued stability. Our team is closely observing for any signs of potential impact and will take immediate action if necessary. We will provide additional updates as we have more information.

    Thank you for your patience and understanding as we work to maintain a stable environment.

  • Update
    Update

    We have identified the cause of the current issue and our team is actively working to resolve it. Rest assured, we are making every effort to restore full functionality as quickly as possible.

    We appreciate your patience and understanding during this time. Further updates will be provided as we make progress toward a resolution.

  • Identified
    Identified

    We have identified the cause of the current issue and our team is actively working to resolve it. Rest assured, we are making every effort to restore full functionality as quickly as possible.

    We appreciate your patience and understanding during this time. Further updates will be provided as we make progress toward a resolution.

  • Investigating
    Investigating

    We are currently addressing an incident affecting our systems, which is impacting 8702. Our team is actively investigating the cause and working diligently to restore full functionality as soon as possible.

    We will provide further updates as we make progress. Thank you for your understanding and patience as we work to resolve this issue.

Feb 2025

The Elera report for sales closing is having issues on 2025-02-26
  • Resolved
    Resolved

    The recent incident has been successfully resolved, and all affected systems are now back to normal operation.

    Incident Summary

    Brief Description of the Problem:
    The Elera report for sales closing was experiencing issues, specifically affecting sales closure in Trinidad.

    Current Status

    All systems have been fully restored, and normal functionality has been confirmed. We are monitoring the systems closely to ensure continued stability.

    Root Cause

    A recent change in Domo modified a field that was essential for the sales closing process. This change caused missing or incorrect data in the reports, impacting the final sales calculations.

    The issue was resolved by adding the missing field back in both Domo and Snowflake, restoring the proper data flow for sales closing.

    Thank you for your patience and understanding as we worked to resolve this issue. We appreciate your continued support and trust in our commitment to ensuring system reliability.

  • Investigating
    Investigating

    We are currently addressing an incident affecting our systems, which is impacting the Elera closing report. Our team is actively investigating the cause and working diligently to restore full functionality as soon as possible.

    We will provide further updates as we make progress. Thank you for your understanding and patience as we work to resolve this issue.

Jan 2025

Domo reports for Elera are not updating for all Trinidad and Tobago clubs on 2025-01-23
  • Resolved
    Resolved

    The recent incident has been successfully resolved, and all affected systems are now back to normal operation.

    Incident Summary

    Brief Description of the Problem:
    A dataset used for updating Domo reports failed to execute, resulting in outdated information being displayed. This issue impacted the data updates for key reports used by Elera, affecting visibility into Trinidad and Tobago clubs.

    Current Status

    All systems have been fully restored, and normal functionality has been confirmed. We are monitoring the systems closely to ensure continued stability.

    Root Cause

    The root cause of the incident is still under investigation by the ADAM team. Preliminary findings indicate an issue with the dataset's execution process, which prevented it from completing successfully. Further analysis is being conducted to identify the underlying factors and prevent recurrence.

    Thank you for your patience and understanding as we worked to resolve this issue. We appreciate your continued support and trust in our commitment to ensuring system reliability.

  • Monitoring
    Monitoring

    The system is currently stable, and we are actively monitoring the situation to ensure continued stability. Our team is closely observing for any signs of potential impact and will take immediate action if necessary. We will provide additional updates as we have more information.

    Thank you for your patience and understanding as we work to maintain a stable environment.

  • Investigating
    Investigating

    We are currently addressing an incident affecting our systems, which is impacting the information for Elera is not being updated. Our team is actively investigating the cause and working diligently to restore full functionality as soon as possible.

    We will provide further updates as we make progress. Thank you for your understanding and patience as we work to resolve this issue.

Jan 2025 to Mar 2025

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