Clubs PSMT - POS Terminals - Guatemala - Communication issue. - 2024-08-09 – Incident details

8702 - Portmore experiencing major outage

POS Terminals - Guatemala - Communication issue. - 2024-08-09

Resolved
Operational
Started over 1 year agoLasted about 4 hours

Affected

POS Guatemala

Partial outage from 5:17 PM to 9:40 PM, Operational from 8:43 PM to 9:40 PM

6307 - Escuintla

Partial outage from 5:17 PM to 8:43 PM, Operational from 8:43 PM to 9:40 PM

6301 - Mira Flores

Partial outage from 5:17 PM to 8:43 PM, Operational from 8:43 PM to 9:40 PM

6303 - Pradera

Partial outage from 5:17 PM to 8:43 PM, Operational from 8:43 PM to 9:40 PM

6305 - San Cristobal

Partial outage from 5:17 PM to 8:43 PM, Operational from 8:43 PM to 9:40 PM

6304 - Fraijanes

Partial outage from 5:17 PM to 9:40 PM

Updates
  • Resolved
    Resolved

    The incident has been successfully resolved and is now closed.

    Brief Description of the Problem:

    Communication issues between the cash registers and the Guatefacturas team, which is causing the transactions to show as contingency.

    Current State:

    The impact of the incident has been mitigated. The Networking team has resolved the issue.

    Root Cause:

    An internal job in progress caused some network rules within the firewall to be deleted, it was necessary to recreate the rules to establish correct communication.

    Thank you for your understanding and support throughout this process.

  • Monitoring
    Monitoring

    We inform that communication has been restored and the problem mitigated, with the exception of club 6304- Fraijanes, the technical team is working for its prompt resolution.

    Further updates to follow. Thank you for your understanding.

  • Identified
    Identified

    The issue has been identified and our team is working on resolving it. We appreciate your patience as we work towards a resolution. Further updates to follow. Thank you for your understanding.

  • Investigating
    Investigating

    We are currently investigating an incident affecting our systems, impacting the communication between the cash registers and the Guatefacturas team. Our team is actively working to identify and resolve the issue. Further updates to follow. Thank you for your patience.