Clubs PSMT - Domo reports for Elera are not updating for all Trinidad and Tobago clubs on 2025-01-23 – Incident details

The recent incident has been successfully resolved, and all affected systems are now back to normal operation.

Incident Summary

Brief Description of the Problem:
A dataset used for updating Domo reports failed to execute, resulting in outdated information being displayed. This issue impacted the data updates for key reports used by Elera, affecting visibility into Trinidad and Tobago clubs.

Current Status

All systems have been fully restored, and normal functionality has been confirmed. We are monitoring the systems closely to ensure continued stability.

Root Cause

The root cause of the incident is still under investigation by the ADAM team. Preliminary findings indicate an issue with the dataset's execution process, which prevented it from completing successfully. Further analysis is being conducted to identify the underlying factors and prevent recurrence.

Thank you for your patience and understanding as we worked to resolve this issue. We appreciate your continued support and trust in our commitment to ensuring system reliability.

The system is currently stable, and we are actively monitoring the situation to ensure continued stability. Our team is closely observing for any signs of potential impact and will take immediate action if necessary. We will provide additional updates as we have more information.

Thank you for your patience and understanding as we work to maintain a stable environment.