Clubs PSMT - The Elera report for sales closing is having issues on 2025-02-26 – Incident details

The recent incident has been successfully resolved, and all affected systems are now back to normal operation.

Incident Summary

Brief Description of the Problem:
The Elera report for sales closing was experiencing issues, specifically affecting sales closure in Trinidad.

Current Status

All systems have been fully restored, and normal functionality has been confirmed. We are monitoring the systems closely to ensure continued stability.

Root Cause

A recent change in Domo modified a field that was essential for the sales closing process. This change caused missing or incorrect data in the reports, impacting the final sales calculations.

The issue was resolved by adding the missing field back in both Domo and Snowflake, restoring the proper data flow for sales closing.

Thank you for your patience and understanding as we worked to resolve this issue. We appreciate your continued support and trust in our commitment to ensuring system reliability.