Clubs PSMT - Problems with point redemption and gift card activation - Club BOLIVAR 6806 - 2025-03-11 – Incident details

8702 - Portmore experiencing major outage

Problems with point redemption and gift card activation - Club BOLIVAR 6806 - 2025-03-11

Resolved
Operational
Started 9 months agoLasted 41 minutes

Affected

POS Dominican Republic

Major outage from 8:02 PM to 8:43 PM

6806 - Bolivar

Major outage from 8:02 PM to 8:43 PM

Updates
  • Resolved
    Resolved

    The recent incident has been successfully resolved, and all affected systems are now back to normal operation.

    Incident Summary

    Brief Description of the Problem:
    A connectivity issue between the servers of Club BOLIVAR 6806 was affecting the point redemption and gift card activation process.

    Current Status

    All systems have been fully restored, and normal functionality has been confirmed. We are monitoring the systems closely to ensure continued stability.

    Root Cause

    Due to a misconfiguration in Change Request CHG0030818, the connectivity between the servers of Club BOLIVAR 6806 was impacted.

    Thank you for your patience and understanding as we worked to resolve this issue. We appreciate your continued support and trust in our commitment to ensuring system reliability.

  • Investigating
    Investigating

    We are currently addressing an incident affecting our systems, which is impacting Club Bolívar 6806 in the Dominican Republic and causing issues with points redemption and gift card activation. Our team is actively investigating the cause and working diligently to restore full functionality as soon as possible.

    We will provide further updates as we make progress. Thank you for your understanding and patience as we work to resolve this issue.